H003 Warranty

Warranty Information

Emerson has gathered all the warranty information you might need on one page.

Wholesaler

Returns will be subject to inspection and accepted only from authorized Copeland™ wholesalers. Products from any other source will be refused and returned. Emerson reserves the right to treat an item as out-of-warranty if we find the returned product operates normally or failed due to misuse or abuse.

OEM

For collect freight shipments, email EmersonTMS.Climate@Emerson.com to receive a bill of lading from an approved carrier. Include origin name and address, destination location, skid count, weight, dimensions, freight class, pick up date and any comments. This replaces our previous Product Return Matrix.

Contractor

Returns will be subject to inspection and accepted only from authorized Copeland™ wholesalers. Products from any other source will be refused and returned. Emerson reserves the right to treat an item as out-of-warranty if we find the returned product operates normally or failed due to misuse or abuse.

Warranty Information for Wholesalers and Contractors

To learn about the White-Rodgers Aftermarket Limited Warranty as it pertains to wholesalers and contractors, please use the link to the right.

White-Rodgers Homeowner Warranty


Our SST, TTW and ACR Series Air Cleaners are warranted in the US and Canada against defects in material and workmanship for 60 months from installation date. We replace defective parts, but labor, shipping, and other replacement or servicing costs aren’t covered. The furnishing of replacement parts will not extend the warranty period. Any required service must be done by the dealer who sold you the product (preferred), a heating and/or AC contractor, or an authorized White-Rodgers Service Center.  


If the installing dealer or contractor fails to render performance under the terms of this Limited Warranty within a reasonable time, please send or fax us a letter:


White-Rodgers
Attn: Customer Service Manager
8100 West Florissant Avenue
P.O. Box 36922
St. Louis, MO 63136
Fax: (314) 553-3707


In your letter, include the serial number, proof of the installation date, the name of installing dealer/ contractor, the model number or the unit involved and the manufacturing date code. You may be asked to return the air cleaner or part(s) claimed to be defective to White-Rodgers or the nearest authorized White-Rodgers Service Center at your own expense. For the remainder of the Limited Warranty, please refer to the Warranty document enclosed with your air cleaner unit.


Aftermarket Warranty Policy for Other White-Rodgers Products

While our warranty does not cover you, White-Rodgers’ 12-month product warranty does protect the contractor or dealer who purchased our product for you from a wholesaler. Goods sold hereunder (“Goods”) are subject to other terms and conditions by and between any entity or person purchasing Goods from a Seller.

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